Shipping policy

Please note that we can only deliver to addresses within the United Kingdom. This includes Northern Ireland, the Channel Islands and the Isle of Man. Delivery is by post or courier. We will deliver to the address as you have entered it on the order.

We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain.

If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address.

Orders will normally be delivered within 3-5 working days of receipt. You will receive another notification when your order has shipped. If goods fail to arrive after 14 days from date of order, please notify us on: hey@weesmoky.com. We do our best to secure delivery within 14 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, Wee Spirit Limited gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.

Domestic Shipping Rates

We offer £6 flat rate shipping within the UK on orders of up to 6 bottles - this reflects our own cost, which we pass onto the customer. For orders to The Channel Islands, Northern Ireland and The Isle of Man, we will add a surcharge to cover our additional costs.

For orders over £50, we will cover the cost of delivery for you.

International Shipping

At this time, we do not offer international shipping. 

We are working hard to establish international distribution channels to make Wee Smoky available in other countries. It is likely that we will soon become available in parts of Europe.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hey@weesmoky.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hey@weesmoky.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hey@weesmoky.com.